Each child location effectively provisions a version of the legacy Online Foundation Solution (OFS) (minus Assistant automation). The pricing structure reflects the added value of Listings, Reviews, and Reputation for each site.

My Inbox gathers the most important customer engagement events, including:

• Tracked phone calls
• Text messages
• Live chats
• Online reviews

These events are centralized so business owners can easily monitor and respond to new opportunities.

My Inbox organizes events at the Contact level, grouping all communications from a single consumer (calls, texts, chats, reviews) into one Conversation History. This gives business users a full view of past interactions, making it easier to respond with context and personalization.

Yes. Each consumer’s communication thread is shown in a consolidated view, allowing users to quickly understand past engagements and respond appropriately—all without needing to search in other tools.

Absolutely. My Inbox integrates AI Call Summaries, helping business users immediately understand the purpose and outcome of recorded calls. This lets them prioritize and act on leads more efficiently.

Yes. Inbox includes one-click actions for responding via:

• Text
• Phone call
• Email

It also includes quick options to request feedback or a review, streamlining follow-up and improving responsiveness.



When you respond directly from Inbox you’ll be responding via text messaging unless you are responding to a Facebook Messenger chat. When you respond to a Facebook Messenger chat withing 24 hours from Inbox, the message is sent via Messenger.

To send text messages through My Inbox, you must:

• Opt into the Assistant RCF
• Complete A2P (Application-to-Person) Registration

These steps can be managed through the Connections page under the Info & Tools section of the Hibu One Dashboard.

Inbox organizes events at the Contact level by grouping events that share the same phone number or email address.

Each contact includes:

• Name (if available)
• Email and/or Phone Number
• Notes (if any)

Yes, text messaging is available for all Hibu Leads, Assistant Contacts, and Facebook Messenger Leads. However, A2P Registration must be completed and approved before using this feature.

A2P (Application-to-Person) registration is required to:

• Register your Call Tracking Number with major carriers.
• Prevent your texts from being flagged as spam.
• Ensure legal compliance.
  Clients must provide a valid EIN that matches the legal business name.

Accounts that are A2P approved are periodically reviewed by The Campaign Registry (TCR) and can lose their approval based on sent activity or changes to the business. If this occurs, you will see prompts on your dashboard to update and submit your registration again so we can get you approved and texting. 

Sole Proprietors who apply for A2P registration are sent a verification text message that requires a reply within 24 hours of receipt. When action is not taken within 24 hours, you will be guided through prompts to complete this process. A2P registration is not complete until these steps are taken.

Yes, text messaging requires a Call Tracking Number with IVR capabilities enabled.

Yes, but with restrictions. Under HIPAA, clients:

• Must not include Protected Health Information (PHI) in text communications.
• Must not encourage responses that would include PHI.

No. Clients must comply with the Telephone Consumer Protection Act (TCPA) and:

• Use Inbox only to communicate about provided services.
• Respond to incoming messages.
• Avoid sending unsolicited sales or marketing texts.

No. Inbox is not an encrypted platform. Do not send or request:

• Social Security numbers
• Payment information
• Any other sensitive personal data

Yes, alerts are available via:

• Email
• Text message
• Browser notifications
  All alerts are configurable via the Hibu One Performance Dashboard.

Lead Scoring is applied to:

• Hibu Leads (calls, forms, texts, reviews, feedback)
• Assistant Contacts
• Facebook Messenger Leads
  Scores are powered by AI and transcription tools. Note: Calls related to HIPAA-sensitive categories are not scored due to recording restrictions.

Yes, clients can override the default score and assign their own:

• Quality
• Potential
• Suspected Spam
• Unscored
  You can also label conversations (1–5) and flag them for follow-up.

It is an automated tool that replies instantly to:

• Missed calls
• Incoming texts
• Facebook Messenger Chat messages



It is configurable in the Hibu One Performance Dashboard with customizable default messages.

• Is this a Parent account?
• Only Parent accounts can send texts from the Assistant RCF in Inbox. Child accounts have options to use an “offline mode” where they can click to generate a text on the device’s default texting app. 

• Is the RCF A2P approved? 
• Check the registration page of the dashboard to see if the Assistant RCF number is A2P approved. There are also messages throughout Inbox and Dashboard 

• Are you a client user?
• Only client logins have the ability to send any messages from Inbox. Otherwise, all fields related to sending messages will be visible but disabled. 

• How can I see my Hibu Reviews in Inbox?
• Open the filters menu and select “Reviews” from the “Type” section. “Apply” the filter and you will see only conversations that have Hibu Reviews and online Reviews of any rating. 

• How can I save a default view of what I want to see in my Inbox?
• When you apply filters to your Inbox, they will remain there until you either (a) decide to remove them or (b) clear out your browser history.

• Is integrating my Quickbooks Online to Hibu going to display all of my financials?
• No, we will not display and dollar amounts associated with your QBO activity within the Inbox. 

• What will show in my Inbox when I connect Quickbooks Online?
• The Conversation List will indicate when a contact has history in Quickbooks Online. The Conversation History will contain a timestamp indicating when an event related to a payment, invoice or service completed. No other information about these activities are shared in the Inbox. The Contact Summary will show the last 4 recent activities in one view.