Call Summaries is a feature that uses advanced AI to analyze recorded phone calls, extracting both the purpose of the call and a concise summary of the conversation. It allows users to quickly understand the context and content of each call without listening to recordings or reading full transcripts.

Hibu One employs AI technology to automatically determine the purpose of the call and generate a brief summary. Importantly, this AI functionality operates under enterprise terms that ensure client and consumer data is protected and not used to train the AI's underlying large language model (LLM).

There are two main parts:

• Call Purpose: A very short description of why the customer called (e.g., “Request for a towing service”). This appears in the Conversation List of My Inbox.
• Call Summary: A 2–3 sentence recap that includes details such as requested services, discussed pricing, and key outcomes. This appears in the Conversation History section.
  

• Call Purpose is displayed in the Conversation List, helping users scan and sort through calls quickly.
• Call Summary appears in the Conversation History, giving a more detailed look at what was discussed.
  

No. Call Summaries are only available for tracked and recorded calls, which means the client must have RCFs (RingCentral Forwarding Services) enabled and call recording turned on.

No. Call Summaries are only available for tracked and recorded calls, which means the client must have RCFs (RingCentral Forwarding Services) enabled and call recording turned on.